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What do I do if I have any questions regarding my tickets?
For any query related to tickets you can write to support@xceed.me
What are the hours of club operation?
El Cielo is open from 5PM to 00AM.
What is the dress code?
No person shall be admitted to El Cielo wearing beachwear such as bathing suits, flip flops, men vests, nude torsos. Also in the VIP area no person shall be admitted wearing shorts, sportswear such as tracksuits, sport shoes, sweatshirts, caps, etc. Management reserves all rights of entry based on dress code etiquette.
What is the age limit?
All guests must be 18 years of age or older.
What if my name appears in all tickets?
If you purchased several tickets for a group of people and all of them have your name on them, don’t worry. You can go together directly to the entrance on the same night of the event and you will all be able to enter with your ID card.
What is the refund policy?
According to our cancellation policy event tickets are non-refundable.
How can I get on the guest list?
There are no open guest lists available but there are tickets available online through our website.
How do I reserve VIP table?
You can book a table by submitting the corresponding form that you can find on this website.
I want to work at El Cielo. Where can I send my CV?
Please check the list of available positions here.